Position Summary

The Barista is responsible for delivering exceptional guest service while preparing high-quality beverages, supporting front-of-house operations, handling transactions, and maintaining a clean, safe, and welcoming café environment. This role combines beverage preparation, hospitality, customer interaction, point-of-sale operations, and facility upkeep to ensure operational excellence and an outstanding customer experience. Baristas are expected to uphold brand standards, work efficiently in a fast-paced environment, and contribute to a positive team culture.

Responsibilities

Beverage Preparation & Product Quality

• Prepare espresso beverages, coffee drinks, teas, and specialty beverages according to company recipes and standards

• Maintain drink quality, consistency, and presentation on every order

• Monitor beverage ingredients and supplies to ensure service readiness

• Follow food safety, sanitation, and beverage preparation procedures

• Maintain cleanliness and organization of espresso bar, beverage stations, and preparation areas

Customer Service & Hospitality

• Interact with customers in a friendly, professional, and engaging manner

• Uphold hospitality standards and create a welcoming, positive guest experience

• Answer customer questions regarding menu items, ingredients, and café offerings

• Support order handoff and communicate clearly with guests during service

• Resolve basic customer concerns and escalate issues to management when needed

Front-of-House Operations

• Handle transactions accurately and efficiently

• Manage POS systems and process cash, card, and digital payments

• Support front-of-house flow during busy service periods

• Maintain organization and cleanliness of guest-facing areas

• Restock cups, condiments, retail items, supplies, and service stations as needed

• Assist with opening, closing, and daily café operational procedures

Cleaning, Maintenance & Facility Support

• Maintain cleanliness and sanitation of dining areas, restrooms, kitchen spaces, floors, windows, and high-touch surfaces to ensure a welcoming and health-compliant environment

• Perform routine equipment cleaning and basic maintenance support, reporting repairs or safety concerns promptly to management

• Ensure proper waste disposal, recycling, and safe handling of cleaning chemicals in accordance with health and safety regulations

• Monitor facility conditions and identify potential hazards

• Assist with preventative maintenance and cleaning projects to protect company assets and uphold brand standards

• Complete cleaning checklists and support deep-cleaning tasks as assigned

Qualifications

• Previous café, restaurant, retail, or customer service experience preferred

• Strong hospitality and communication skills

• Ability to multitask and work efficiently in a fast-paced environment

• Basic cash handling and POS system experience preferred

• Strong attention to detail and commitment to consistency

• Ability to work independently and as part of a team

• Ability to perform physical tasks including standing for extended periods, lifting supplies, bending, and repetitive movement

• Dependable, punctual, and professional

• Flexible availability, including weekends, evenings, and holidays

Physical Requirements

• Stand and walk for extended periods

• Lift and carry supplies up to company-required limits

• Perform repetitive hand and arm motions related to beverage preparation and cleaning

• Bend, reach, stoop, and perform general cleaning duties

Core Expectations

Baristas are expected to:

• Uphold company standards for quality, hospitality, cleanliness, and professionalism

• Maintain a clean, safe, and organized work environment

• Support operational excellence across beverage service, guest interaction, and facility upkeep

• Work collaboratively to deliver an exceptional customer experience and protect the overall brand reputation
  
  **Opportunity to be promoted to shift lead/management role**